International Buyers-Please Note
A:Import dutiesm taxes and charges are not included in the item price or shipping charges .These charges are the buyer's
B:Please check with your country's customs office to determine what these additional costs will be prior to buying.
C:Please contact us when you have trouble in payment.
A:We ship the package out within 1-5 business day after payment clear.
B:Import duties, taxes and charges are not included in the item price or shipping charges. Buyers are responsible for these charges.
C:We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping addres
D:SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary,
particularly during the holiday season
E:If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction.
Return & refund:
A:You have 7 days to contact us and have 30 days to return it from the date of receipt. If this item is in your possession for more than 7 days it is considered as being used, and we will not release your item.
for a refund or for replacement.
B:All returned items must be in the original packaging, and you must provide us with specific reasons for the return of the shipping tracking number.
C:We will refund the original status of the item and return Including all components and accessories after
the buyer and the seller cancel the transaction. Or you can choose to change it.lacement.
Please don't open dispute without any communication , it's unfair for seller . we would like to help you solve the problems，thank you very much!
A:Dear buyers, we appreciate your business, if you are satisfied with our products and service, please rate the details of transaction (Detailed Seller Ratings) on aliexpress with a”PERFECT 5 STARS” and leave.
B:Our a positive feedback.We also will do the same for you.
C:If you are not satisfied with the transaction for any reason, please do not be quick to leave negative/neutral feedback.
D:We work hard to make sure aliexpress Customer 100% Satisfied and resolve any problems for you. We believe thateverything could be solved by communication. We will be here to offer the best service for you.
E:Due to time difference, sometimes can not reply to the information in a timely manner, but all emails and SMS will reply within 1 business day.
Dear customers, welcome to our HuoHui Store.
Our shop always uphold the concept of quality first, service first, customer first.
We have always believed that customers are God, and serving our customers is our duty.
Let customers use the best price to buy the best quality, best service lighting products is our aim.
I hope the customers can have a pleasant shopping experience. Thank you very much.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.