Additional Services: Light fixtures and other goods can be purchased on behalf. Please provide product pictures and sizes.
1: Shipping mode: DHL UPS FEDEX TNT EMS China Post:; Global ships (except in some countries or special remote locations);
If the buyer chooses a mode of transport that is not suitable for the package, the seller is obliged to change it.
2: If the buyer has not received the goods for a long time, please contact the seller in time. Please don’t open a dispute.
The seller will process the order the first time.
3: Customs clearance tasks: the seller is not responsible for the import customs clearance of the package, the buyer is obliged to clear customs.Buyers are obliged to bear customs duties.
The following is a notice of the protection of the rights and interests of buyers:
1. If the buyer receives the package, there is a package breakage/defect/Wrong goods board, please take photos of the product in time, contact the seller for after-sales processing of the order.
Please don’t open the dispute. We are committed to handling it properly and doing our best to protect the rights and interests of buyers.Thank you
2. Due to the problem of light during photography, there may be differences in photos and objects, please consider clearly when placing your order, we do not accept disputes over such issues.
1: Our goal is to provide all buyers with the best goods and services, and to strive for customer satisfaction to play to 100%.
Feedback and advice from buyers is very important to us and other buyers.
2: If satisfied with our products and services, please give us positive feedback (five-star) as a reward, if you feel dissatisfied, you can contact the seller at any time to deal with.
The order price does not include tariffs.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.