2. Payment must be received within 7 days after auctions ended.
CUSTOMS DUTY & HANDING FEE:
For all customer orders, we do not charge handing fee, even 1pcs part.
When parts arrived at your local custom, if the parts were charged customs duty, we do not responsible for any custom duty or import tax.
• Shipping Information
1. Products will be shipped within 3-5 working days after full payment is received. We will post the tracking number after delivery. Usually it takes 7-30 Business days to arrive if no delay by post issue.
2. We only ship to the approved address given in alipay payment. Please make sure payment address in alipay is correct. And notification email of dispatch will be sent to buyer after item is shipped. Please email us if you don't receive our email after 7 days of full payment sent.
We aim to achieve a 5 stars rating for each and every transaction. please No hasty negative feedbacks!!!.If you have any issues, please CONTACT US before leaving negative feedback, we reply email in 24 hours.
If you are not 100% satisfied, PLEASE don't leave a neutral or negative feedback or low 1, 2 DSR before you contact us for help.
Also please note that due to the recent Air Cargo Security Alerts, there may be delays totally outside our control.
• Return Policy
We appreciate your business and offer an instant 7 days return policy.(7 days after receive the items).
The returned item has to be in its original condition.
We are able to refund your money without shipping cost.
• Contact Me
If you have any question, please contact us via eBay e-mail system or E-mai ,we will try our best to resolve your issue asap.
Our office hours are 9:00am-12:00am ; 1:00pm-6:00pm .
Monday-Friday, except holiday.
Please don't be discouraged if your email is not answered during non-business hours.
We are closed weekends, so if you email us on Friday, we may not get back to you until next Monday.
Please be advised that the Customs Department of your country could impose duty or sales tax on your ordered item when it enters your country. However, based on our experience, it seldom happens to small lot orders like ours. we cannot be responsible for any tax or duty charged by your government on the purchase.
·If you received a defective or incorrect item inside the parcel, please notify us and simply return the item for exchange.
·Please feel free to contact me if you have any questions! We will respond within 24 hours
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.