Base Type: B22, E14, E27(Default send E27 type.)If you need other base,please leave a message
Voltage: AC90V-265V DC12V,24V,36V,48V,60V
Color:Red Green Blue
LED Chip Model: SMD5630
Beam Angle: 360
Working Temperature: -25 to 50
Average Life: 50000 hrs
1] Items will be sent out within 2-3 working days after the payment verification.
Items will be tested before shipping.
 Sent by Hongkong Post or China Post if items weight less 2kg.
 Items will send to order address, please confirm you shipping address match to order address
 If you have not received your shipment within expiry date , please contact us. We will track the shipment and reply in 24 hours.
 Delivery methods:
Return & Warranty
2 years manufacturer`s limitedWarranty for defective items (excluding items wrong operation or physical damaged by buyer).
For goods with problem in 7 days after your receipt, you send them back for free repair, exchange, or refund(full or partial according to the different situation).
For goods with problem after 1 months after your receipt, you send them back for free repair.
For repair, exchange, full refund, we will bear the resending fee, Shipping cost is bear by both seller and buyer in half.
It will be highly appreciated if you do us a favor to leave us positive feedback, when you are satisfied with our goods' quality and our service.
If there is something you are not satisfied with, including goods' quality, or our service, please feel free to tell me anytime, we would try our best to resolve the problems. Your suggestion and your understanding is highly appreciated! We would try our best to improve our goods' quality and our service continually, to serve you better. Thank you very much for your support!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ElectronLED (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.sunenergysa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.