We Golden Ocean have been insisted in offering the best quality products to our customers,we are engaging in the best quality products in the whole market and in the whole world.
1. We accept alipay, west union, TT. All the major credit card through the secure payment processor escrow.
2. Payment must be within 3 days of order.
3. If you can't payment immediately after auction close, please wait for a few minutes and try again.
1. Global shipping by China post, HongKong post, EMS, DHL, FEDEX, etc.
2. All items will be shipped within 1 to 2 working days after payment cleared.
3. Please make sure your shipping address is correct. We only ship to the confirmed address provided by you.
4. International shipping needs complicated shipping process (such as both countries customs, transit site, etc.), also will be affected by many factors, such as holidays, weather conditions, so it may take longer to get your bag.
5. If you don't have a payment 30 days after receipt of your shipment, please contact us. We will track the goods, back to you within 24 hours. Our goal is customer satisfaction!
1.2 years factory limited warranty for defective items (not including goods damage and/or abuse after receipt). Attachment there is a 6 month warranty.
2. Defective items must be reported and returned within the warranty. In addition, please tell us what is the defect and give us your order number.
1. When you receive a parcel, please open it checked before signing.
2. If it is damaged, please request “damage” from the postal or Courier.
3. Our project is direct from the factory, no middlemen, high markup, so we can provide high quality products at competitive prices.
4. Most of your emails and messages to staff to answer within 24 hours.
1. Your satisfaction is our only goal.
2. Please contact us immediately if you are not satisfied, please buy it. We will do our best to serve you better.
3. We sincerely hope you can give us leave a positive comment and detailed seller ratings, if you like it.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.